Chargebacks & Disputes Policy

This policy applies to every payment made on SmmPod, including card payments. By adding funds you agree to it, together with our Terms of Service.

1. What you are paying for

Payments add funds to your SmmPod account balance. You then use that balance to place orders for social media marketing services. Funds are digital credit and are delivered to your balance as soon as the payment is confirmed.

2. Contact support first

If an order is late, partial, dropped or not what you expected, contact us through a support ticket or Telegram before you contact your bank. Most problems are fixed within 24 hours by a refill, a restart or a refund to your balance.

3. Refunds

• Orders that are cancelled, partial or not delivered are refunded automatically to your SmmPod balance.
• Refill services are refilled for the refill period shown in the service description.
• Balance that has already been used on delivered orders cannot be refunded.
• Requests to return unused balance to your payment method are reviewed case by case by support.

4. Chargebacks and bank disputes

A chargeback or dispute opened without first contacting support is a breach of this policy. If you open one:

• Your account is suspended immediately and any open orders may be cancelled.
• Your remaining balance is frozen until the dispute is closed.
• We send your bank the order records, delivery proof, account activity and your agreement to this policy.
• Services already delivered (followers, likes, views and others) may be removed.
• Accounts with a chargeback are permanently closed and cannot sign up again.

5. Unauthorized payments

If you see a payment to SmmPod that you did not make, contact us right away. We will help you secure your account and resolve it quickly.

6. Contact

Open a ticket from your account or message us on Telegram. We reply fast and we would always rather fix a problem with you directly.